Refund policy


Return & Refund Policy

Last updated: April 2025


Thank you for shopping with Oh So Niche! We want you to love what you ordered, but if something isn’t right, here’s how we handle returns and refunds.

To be eligible for a return:

  • The item must be unused and in the same condition as when you received it.
  • It must be in its original packaging.
  • Return requests must be submitted within 7 working days from the delivery date.

The following goods cannot be returned:

  • Your order was custom made or personalised.
  • The product which according to their nature is no longer suitable to be returned. Example - it deteriorates rapidly or where the date of expiry is over.
  • The product was bought on sale. 

Please notify us within 24 hours of receiving your order if any of your products are faulty so that we can try to find a solution as soon as possible. 

Please include your order number, description of your problem and any photos you may have.

Oh So Niche (Pty) Ltd has sole discretion and reserves the right to refuse returns of any merchandise that does not meet the above criteria.

Refund Process

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. 

We will then notify you of the approval or rejection of your refund. 

If the refund is approved, we will, according to your preference:

  • replace the product (if available); or
  • issue a refund voucher for the purchase price of the product or
  • *Issue a cash refund ( Electronic transfer)

*Please note that a cash refund is not available if the item/ items was received as a gift.

Cash refund will only be available to the original purchaser.

The purchaser/ receiver will be responsible for the cost and risk of returning the order to Oh So Niche (Pty) Ltd except where stated differently. 

Oh So Niche (Pty) Ltd cannot be held responsible for Goods damaged or lost in return shipment. 

Therefore, we recommend an insured and trackable mail service. 

Oh So Niche (Pty) Ltd are unable to issue a refund without actual receipt of the goods returned or proof of received return delivery.

If you have any questions about our Returns and Refunds Policy, please contact us at info@ohsoniche.com

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Returning of Incorrect Goods Delivered

Should we accidentally deliver the wrong product to you or your order is missing any parts:

  • Please do not remove the product from its original packaging or any of the stickers or labels.
  • Notify us as immediately and we will collect the product from you at no charge and deliver the correct item/ items as soon as possible.

Returning of Damaged Goods

If your goods arrived damaged please notify us within 7 working days by emailing us at info@ohsoniche.com

We will require the following information to assess where in the delivery process the damage may have occurred:

  • photograph of the outer box (including whether it has a Fragile sticker or not);
  • photograph of the inside of the box, including the inner packaging; and
  • photograph of the damaged item.

If necessary we will arrange a collection of the product from you at no charge. Once we have inspected the product or photographs and validated your return (if needed), we will, according to your preference:

  • replace the product (if available); or
  • issue a refund voucher for the purchase price of the product or
  • *Issue a cash refund ( Electronic transfer)

*Please note that a cash refund is not available if the item/ Items was received as a gift.

Cash refund will only be available to the original purchaser.

A product is NOT damaged and you will NOT be entitled to any, replacement or refund under the general warranty above if:

(a) the faults/damage are a result of normal wear and tear;

(b) damage arose from incorrect usage of the product;

(c) the item has a reasonable amount of manufacturing or production imperfections, but is acceptable in accordance with the generally accepted commercial practices.

Clothing and Accessories Return Policy

  • Clients cannot return clothing items more than 3 days after receiving their item. No return/exchange/credit is valid after this period.
  • Unfortunately, no sale items can be returned, exchanged or credited.
  • Items should be in its original condition, unworn, unwashed and unstained.
  • For hygienic purposes, Bodysuits/Underwear/Hair Accessories cannot be returned, exchanged or credited. Please be sure to choose the correct size/item. If you are unsure please don’t hesitate to contact us.
  • Clients will have to cover the cost of return postage. Our team will be able to help arrange for the collection, and the amount will be debited from store credit or balance to be refunded.
  • Once the item is received in the recommended condition, store credit will be emailed to the client via coupon code to use with the next order or a refund will be made.
  • Store credit/ refund will be equal to the amount of the item returned minus any postage cost.
  • Postage/Courier costs cannot be returned/refunded/credited.
  • Please note that by completing a purchase on www.ohsoniche.com you agree and confirm to the above conditions with regards to exchanges/returning of clothing items

Please send an email to info@ohsoniche.com you wish to book a return