Shipping and Payments

• • We offer standard door-to-door courier deliveries made to all known locations in South Africa using an established courier service.
  • We offer R100 standard shipping fee Nationwide (Main areas in South Africa)
  • Free Shipping for orders over R750 (Main areas in South Africa). 
  • Should your area fall outside of the Main areas in South Africa, we will contact you for the shortfall of delivery and once that is settled, we will dispatch your order. 
  • All of our stock is dispatched from our warehouse in Johannesburg, which means quick and easy deliveries for those in a surrounding area. 
  • If you wish to arrange for collection or explore alternative plans, please email us at info@ohsoniche.com
  • While we cannot guarantee delivery on a specific day, we mostly get this right. Please email us at info@ohsoniche.com with your requirements, and we will do our best to accommodate you.
  • We do not offer delivery on public holidays or weekends.
  • We do not deliver to chain stores, hospitals, plots, farms, bases, borders and/or power stations.
  • We do not offer international shipping.
  • Collection of packages is only available after your order is confirmed and paid for. We will be in direct communication with you to arrange for collection.
  • During busy seasons, such as Christmas, Mother’s Day and Father’s Day, there may be a slight delay. Please note we will do our best to get your goodies to you or your loved one! 
  • *Major centres include well known cities such Polokwane, Cape Town, Bloemfontein, Durban, East London, Port Elizabeth etc.
  • **Regional areas include well known cities and towns near Major centres* such as Stellenbosch, Salt Rock etc.
  • **Remote areas refer to small towns and remote areas such as Newcastle, Scottburgh, Midlands etc.
  • We reserve the right to hold your order and contact you if we need to validate your address details, contact details or determine a different shipping zone if your details do not match correctly. 

STANDARD SHIPPING

Shipping costs may vary for orders with more than one box or bulk orders.

• Should your order fall outside of the the R100 shipping fee, we will contact you for the shortfall of delivery and once that is settled, we will dispatch your order. 

High Risk Areas will require a surcharge.

All charges must be settled before releasing your order to the courier.

If you are unsure about your shipping costs, please email us at info@ohsoniche.com 

Rush Order 1-2 days 

• While we cannot guarantee delivery on a specific day, we mostly get this right. Please email us at info@ohsoniche.com with your requirements, and we will do our best to accommodate you.
• Same day or overnight shipping can be arranged for JHB, PTA and surrounds for orders in by 9am. 
• Free shipping does not apply to rush orders
• Rush orders are not available for regional and remote areas. Shipping costs may vary for orders with more than one box or bulk orders.

All charges must be settled before releasing your order to the courier.

If you are unsure about your shipping costs, please email us at info@ohsoniche.com 

Collection

Collection is available in JHB. Due to safety reasons, we will arrange a collection with you to post your order confirmation and payment. 

If you wish to explore alternative plans, please email us at info@ohsoniche.com

Order Execution

As soon as your order is received, we attend to it. 

Bespoke, branded or personalised orders will take longer than typical orders. We will be in communication with you on these orders.

Orders of more than 1 box, or bulk orders will take longer than typical orders. We will be in communication with you on these orders.

Delivery time frame

• We typically will hand our orders over to our courier at 11 am and then again at 4pm depending on when your order was placed. 
• Orders placed on weekends and public holidays are handed to the courier on the next working day.
• You will receive a tracking number after the package has been collected by the courier, allowing you to track its progress on the courier’s website.
• Our delivery times are within 3 – 5 working days for main city centres and within 7 – 10 working days for outlying areas.
• Your products will be delivered during office hours, Monday to Friday, 8am to 5pm.
• If a driver fails to get hold of the order recipient, they will attempt delivery again the next day. 

Order tracking

Once we’ve received your order, we’ll send you an email with a tracking update.
If you have any questions, please get in contact with us at info@ohsoniche.com

RETURN BACK TO SENDER

If delivery fails after three attempts, the gift will be returned to us at Oh So Niche.

We will then follow the protocol below:

• We will email you that the gift is unable to be delivered.
• You will then be presented with two options:

Option 1:

• You will agree to the fee of R150 flat rate + re-delivery fee and provide us with an alternative address for a re-attempted delivery.
• We will repackage the gift to ensure all contents are in order, and the package looks new.
• A flat fee of R150 + delivery costs will be billed to proceed with the reattempt.
• Once the proof of payment (POP) is sent through, we will reship your gift. Failure to pay within 7 days will result in Oh So Niche considering the gift unclaimed, and you will forfeit it as property to the business. No refunds will be allowed.

Option 2:

• You can arrange for the collection of the gift as is within 10 days.
• Failure to collect within 10 days will result in Oh So Niche considering the gift unclaimed, and you will forfeit it as property to the business. No refunds will be allowed.

We recommend verifying the accuracy of the recipient’s delivery address and contact details before sending. Additionally, notifying them in advance about the special delivery will help prevent any issues.

If you need any further information, please email us at info@ohsoniche.com

PAYMENT OPTIONS

Payment via credit card or debit card Oh So Niche accepts credit card and chipped debit/cheque card payment via the payment gateways using Payfast, Payflex, Snapscan, Yoco and Ozow. We make use of the 3D-Secure authentication system to verify cardholder details with your bank; this links you directly to your bank via a secure link. The transaction then takes place within your bank’s secure environment and we won’t have access to any of your card details.You can rest assured that your card details will by no means be available to, or accessible by, us or any third parties. When you return a purchase, the
specified amount will be credited back to your bank account after it has been approved.

EFT (electronic funds transfer)

This payment method requires the customer to transfer money directly from his/her account into Oh So Niches bank account. We prefer EFT options for  bespoke orders or bulk orders. We will contact you directly to arrange for payment to meet your requirements.

All bank deposit EFT’s require proof of payment to be sent to info@ohsoniche.com before your order will be processed. We require your payment to reflect in the bank account before we process your order.

Shipping and costs of returns

To return you product, please email info@ohsoniche.com

Oh So Niche will not be liable for the cost associated with collecting the return from you. In order to obtain a refund to the value of the purchased items being returned, the product(s) being returned must be sent back to Oh So Niche in accordance with the return procedure.

Contact us

We’re here to help! Contact us between 8:00 and 17:00 on weekdays. You can email info@ohsoniche.com and we’ll get back to you as soon as possible.