Return Policy

Please note the following products are eligible for refund: 

  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must be in the original packaging. 
  • Your request for a refund must be made within 7 working days from your delivery date. 

The following Goods cannot be returned:

  • Your order was custom made or personalised.
  • The product which according to their nature is no longer suitable to be returned. Example – it deteriorates rapidly or where the date of expiry is over.
  • The product was bought on sale. 

Please notify us within 24 hours of receiving your order if any of your products are faulty so that we can try to find a solution as soon as possible. 

Please include your order number, description of your problem and any photos you may have.

Oh So Niche (Pty) Ltd has sole discretion and reserves the right to refuse returns of any merchandise that does not meet the above criteria.

Refund process

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. 

We will then notify you of the approval or rejection of your refund. 

If the refund is approved, we will, according to your preference:

  • replace the product (if available); or
  • issue a refund voucher for the purchase price of the product or
  • *Issue a cash refund (Electronic transfer)

*Please note that a cash refund is not available if the item/ items was received as a gift.

Cash refund will only be available to the original purchaser.

The purchaser/ receiver will be responsible for the cost and risk of returning the order to Oh So Niche (Pty) Ltd except where stated differently. 

Oh So Niche (Pty) Ltd cannot be held responsible for Goods damaged or lost in return shipment. 

Therefore, we recommend an insured and trackable mail service. 

Oh So Niche (Pty) Ltd are unable to issue a refund without actual receipt of the goods returned or proof of received return delivery.

If you have any questions about our Returns and Refunds Policy, please contact us at info@ohsoniche.com

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Returning of incorrect goods delivered

Should we accidentally deliver the wrong product to you or your order is missing any parts:

  • Please do not remove the product from its original packaging or any of the stickers or labels.
  • Notify us as immediately and we will collect the product from you at no charge and deliver the correct item/ items as soon as possible.

Returning of damaged goods

If your goods arrived damaged please notify us within 7 working days by emailing us at info@ohsoniche.com

We will require the following information to assess where in the delivery process the damage may have occurred:

  • photograph of the outer box (including whether it has a Fragile sticker or not);
  • photograph of the inside of the box, including the inner packaging; and
  • photograph of the damaged item.

If necessary we will arrange a collection of the product from you at no charge. Once we have inspected the product or photographs and validated your return (if needed), we will, according to your preference:

  • replace the product (if available); or
  • issue a refund voucher for the purchase price of the product or
  • *Issue a cash refund ( Electronic transfer)

*Please note that a cash refund is not available if the item/ Items was received as a gift.

Cash refund will only be available to the original purchaser.

A product is NOT damaged and you will NOT be entitled to any, replacement or refund under the general warranty above if:

(a) the faults/damage are a result of normal wear and tear;

(b) damage arose from incorrect usage of the product;

(c) the item has a reasonable amount of manufacturing or production imperfections, but is acceptable in accordance with the generally accepted commercial practices.

Clothing and Accessories Return policy

  • Clients cannot return clothing items more than 3 days after receiving their item. No return/exchange/credit is valid after this period.
  • Unfortunately, no sale items can be returned, exchanged or credited.
  • Items should be in its original condition, unworn, unwashed and unstained.
  • For hygienic purposes, Bodysuits/Underwear/Hair Accessories cannot be returned, exchanged or credited. Please be sure to choose the correct size/item. If you are unsure please don’t hesitate to contact us.
  • Clients will have to cover the cost of return postage. Our team will be able to help arrange for the collection, and the amount will be debited from store credit or balance to be refunded.
  • Once the item is received in the recommended condition, store credit will be emailed to the client via coupon code to use with the next order or a refund will be made.
  • Store credit/ refund will be equal to the amount of the item returned minus any postage cost.
  • Postage/Courier costs cannot be returned/refunded/credited.
  • Please note that by completing a purchase on www.ohsoniche.com you agree and confirm to the above conditions with regards to exchanges/returning of clothing or accessories

Please send an email to info@ohsoniche.com you wish to book a return

Shipping and costs of returns

To return you product, please email info@ohsoniche.com

Oh So Niche will not be liable for the cost associated with collecting the return from you. In order to obtain a refund to the value of the purchased items being returned, the product(s) being returned must be sent back to Oh So Niche in accordance with the return procedure.

Contact us

We’re here to help! Contact us between 8:00 and 17:00 on weekdays. You can email info@ohsoniche.com and we’ll get back to you as soon as possible. 

This is a sample page.

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact us at {email} for questions related to refunds and returns.