Frequently Asked Questions

Do you have a shop
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No, we are exclusively an eCommerce platform howvever we do host pop up shops and events - you can view these on our events page.

How does shipping work
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We offer a standard shipping fee of R100 Nationwide, and free shipping for orders over R750.

We deliver packages to all known locations in South Africa using an established courier service.

If you wish to arrange for collection or explore alternative plans, please email us at info@ohsoniche.com

When will my order arrive
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At Oh So Niche, we outsource our delivery services to established courier services in South Africa.

Once your order is received, we promptly process it.

Delivery times are as follows: 3-5 business days for all central cities and 7-10 business days for remote locations in South Africa.

If you require expedited processing or delivery on a specific date, please email us at info@ohsoniche.com, and we will do our best to meet your requirements.

How can I track my order
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You will receive a tracking number via email as soon as your order leaves our warehouse.

When I purchase an individual item from the shop, does it come in a pamper box
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Individual products will not be packaged as a gift unless they are selected as part of the 'Create Your Own Gift' section.

Can I include customised items in my box
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Absolutely!

We offer customisable orders as well as branded merchandise.

For more information, please email us at info@ohsoniche.com

Can you assist me with a bulk order
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Absolutely!

For more information, please view our "Gifting for Business" section or email us at info@ohsoniche.com

What are my payment options
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We can only process an order once payment is received through checkout on the eCommerce platform.

We have secure payment gateways at checkout, such as Yoco, Payflex, Ozow, and Snapscan.

Should you wish to make an alternative plan - please email us at info@ohsoniche.com

Do you deliver on specific occasions
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While we cannot guarantee delivery on a specific day, we mostly get this right. Please email us at info@ohsoniche.com with your requirements, and we will do our best to accommodate you.

Please note that we do not offer delivery on weekends, and we cannot refund your order if it does not arrive on time.

Where is my invoice
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Your invoice will be emailed to you as soon as the order is complete. We do not include invoices in the package, as our packages are often sent as gifts.

Should you require more information, please email us at info@ohsoniche.com.

Do you do International orders
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For enquiries regarding international orders (outside South Africa), please email us at info@ohsoniche.com.

We will assess how we can accommodate your needs.

Can I return my gift
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Please review our return policy.

Can I order boxes only
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We do not sell our boxes as standalone products but we can assist you with bulk orders.

For more information, please email us at info@ohsoniche.com

What happens if my gift gets sent back as return to sender?
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If delivery fails after three attempts, the gift will be returned to us at Oh So Niche.

We will then follow the protocol below:

  • We will email you that the gift is unable to be delivered.
  • You will then be presented with two options:

Option 1:

    • You will agree to the fee of R150 flat rate + re-delivery fee and provide us with an alternative address for a re-attempted delivery.
    • We will repackage the gift to ensure all contents are in order, and the package looks new.
    • A flat fee of R150 + delivery costs will be billed to proceed with the reattempt.
    • Once the proof of payment (POP) is sent through, we will reship your gift. Failure to pay within 7 days will result in Oh So Niche considering the gift unclaimed, and you will forfeit it as property to the business. No refunds will be allowed.

Option 2:

    • You can arrange for the collection of the gift as is within 10 days.
    • Failure to collect within 10 days will result in Oh So Niche considering the gift unclaimed, and you will forfeit it as property to the business. No refunds will be allowed.

We recommend verifying the accuracy of the recipient's delivery address and contact details before sending. Additionally, notifying them in advance about the special delivery will help prevent any issues.

If you need any further information, please email us at info@ohsoniche.com.

Can I swap out a tag, card, ribbon, or label on a gift?
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Yes, you can. Please make a note in the comment section with your preferences, and we will gladly swap these out for you at no additional charge.

Why do you need contact information for delivery
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We require contact information to notify the recipient about the upcoming delivery and for the shipping company to reach them upon arrival.

Please note that we will not use their contact information for any marketing purposes, nor will we share these details with anyone other than our courier service.

For more information, please refer to our privacy policy or contact us at info@ohsoniche.com

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